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The published report was released in March, 2012. The study attempted to compare hot water tank and tank-less heaters, automatic dishwashers, washing machines, shower heads, and fixtures when used with hard water versus soft water.

Water softener benefits – The report conclusions are as follows:

Reviewing the results in Table 5-2, for natural gas consumption, Battelle concludes that use of a water softener to reduce the scale forming compounds in water will result in natural gas savings. This natural gas savings will lead to direct economic savings. Because of the need to have the instantaneous water heater delimed or cleaned periodically, the economic savings can lead to recover of the cost of a water softener and operating supplies in a period as short as months, if the inlet water is sufficiently hard. Further, the lower use of natural gas leads to reductions in the carbon footprint, see Table 5-9, in proportion to the decrease in total energy consumption. Total consumption accounts for both natural gas to fire the water heater and electricity to operate the softener